Privacy Policy

Last updated: July 2026

Walnut Village Resort ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a reservation with us.

1. Information We Collect

We may collect the following types of information:

  • Personal details: Name, phone number, email address, and travel dates provided when you make an enquiry or booking.
  • Communication data: Messages sent via our contact form or WhatsApp.
  • Usage data: Pages visited, browser type, and general geographic location via standard web analytics.

2. How We Use Your Information

Your information is used exclusively to:

  • Process and confirm your reservation.
  • Respond to enquiries and provide customer support.
  • Send booking confirmations and relevant updates about your stay.
  • Improve our website and services.

We do not sell, trade, or rent your personal information to third parties.

3. Data Storage & Security

We take reasonable measures to protect your information from unauthorised access, loss, or misuse. Booking data shared via WhatsApp is subject to WhatsApp's own privacy policy. We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.

4. Third-Party Services

Our website may use the following third-party services:

  • Google Fonts — for typography (subject to Google's privacy policy).
  • WhatsApp — for enquiry and booking communication.
  • Google Maps / Reviews — for location and review display.

5. Cookies

Our website uses minimal cookies necessary for basic functionality. We do not use tracking or advertising cookies. You may disable cookies through your browser settings; however, this may affect certain features of the site.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at reservations@walnutvillageresort.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the date of last update.

8. Contact

For any privacy-related questions, please reach us at: