Refund Policy

Last updated: July 2026

At Walnut Village Resort, we understand that travel plans can change. Our refund policy is designed to be fair to both our guests and the resort, while allowing us to maintain the highest standards of service.

1. Cancellation & Refund Schedule

Refunds are calculated based on the number of days prior to your check-in date at the time of cancellation:

Cancellation Notice Refund Amount
30 days or more before check-in 100% refund of advance paid
15–29 days before check-in 75% refund of advance paid
7–14 days before check-in 50% refund of advance paid
3–6 days before check-in 25% refund of advance paid
Less than 72 hours before check-in No refund
No-show No refund

2. How to Cancel

To cancel a reservation, please contact us via:

Cancellations are effective from the date and time we acknowledge receipt of your cancellation request in writing (WhatsApp or email).

3. Refund Processing

  • Approved refunds are processed within 7–10 business days from the date of cancellation confirmation.
  • Refunds are made via the same payment method used at the time of booking (bank transfer, UPI, etc.).
  • Any bank charges or transaction fees incurred during refund processing are borne by the guest.

4. Date Modifications

Guests may request to change their booking dates subject to availability. Date changes requested more than 7 days before check-in are accommodated at no extra charge (subject to availability). Changes within 7 days of check-in may be treated as a cancellation and re-booking under the standard cancellation policy.

5. Package Cancellations

For trip packages (Honeymoon Escape, Slow Kashmir Retreat, Family Holiday), the same cancellation schedule applies to the full package value. Any third-party services booked on your behalf (private cabs, local guides, photoshoots) may be subject to separate cancellation terms.

6. Force Majeure & Government Restrictions

In the event that your stay is affected by circumstances beyond our control — including natural disasters, government-imposed travel restrictions, curfews, or extreme weather that renders the property inaccessible — we will offer a full credit note valid for 12 months, or a refund at our discretion. We strongly recommend purchasing comprehensive travel insurance.

7. Non-Refundable Bookings

Certain promotional rates or special offers may be offered on a non-refundable basis. This will be clearly communicated at the time of booking. Non-refundable bookings are not eligible for refunds under any circumstance, but may be eligible for date changes subject to availability.

8. Contact for Refund Queries

If you have any questions about a refund or cancellation, please reach out to us directly: